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Privacy Policy

Who we are

Our website address is: https://infocrm.com/.

By providing us with certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. This website respects and takes care of the personal data of its users. As a user you should know that your rights are guaranteed. We have made an effort to create a safe and reliable space.

Your privacy is important to us

This privacy statement explains what personal data is collected from users and how it is used. I encourage you to read these terms carefully before providing your personal data on this website. Those over thirteen years of age may register at https://softwarecrm.com/ as users without the prior consent of their parents or guardians.

In the case of minors under thirteen years of age, the consent of their parents or guardians is required for the processing of their personal data. Under no circumstances will the minor be asked to provide data relating to the professional or financial situation or to the privacy of other family members, without their consent.

If you are under thirteen years of age and have accessed this website without notifying your parents, you should not register as a user. This website respects and takes care of the personal data of its users. As a user you should know that your rights are guaranteed.

We have made an effort to create a safe and reliable space and that is why we share our principles regarding your privacy:

We never ask for personal information unless it is really necessary to provide you with the services you require.
We never share your personal information with anyone except to comply with the law or with your express permission.
Your personal information is never used for any purpose other than that expressed in this privacy policy.
Please note that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically. It will be applicable in the event that users decide to fill in any of its contact forms where personal data is collected.

https://softwarecrm.com/ has adapted this web site to the requirements of:

The Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD) and the Royal Decree 1720/2007 of 21 December, known as the Regulation of development of the LOPD.
It also complies with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals (RGPD), as well as Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE or LSSI).

For the purposes of the aforementioned General Data Protection Regulations, the personal data sent through the web forms will be processed as “web users and subscribers”. For the processing of user data, all the technical and organizational security measures established in the current legislation are implemented.

Principles that apply to your personal information
In the processing of your personal data, the following principles will be applied, which are in line with the requirements of the new European data protection regulation:

Principle of lawfulness, loyalty and transparency: Your consent will always be required for the processing of your personal data for one or more specific purposes which will be previously informed with absolute transparency.
Principle of data minimization: Only data strictly necessary for the purposes for which they are required will be requested. The minimum possible.
Principle of limitation of the period of conservation: the data will be kept for no longer than necessary for the purposes of the processing, depending on the purpose, the corresponding period of conservation will be informed, in the case of subscriptions, the lists will be periodically reviewed and those records that have been inactive for a considerable time will be eliminated.
Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure adequate security of personal data and to guarantee confidentiality. You should know that we are taking all necessary precautions to prevent unauthorized access to or improper use of the data of users of this website by third parties.
How have your data been obtained?
The personal data that I treat in https://softwarecrm.com/ come from:

Contact form.
Comments in blog.
What are your rights when you provide your data?
Any person has the right to obtain confirmation as to whether or not personal data concerning them are being processed at https://softwarecrm.com/. Interested persons have the right to:

  • Request access to personal data concerning the interested party.
  • Request their rectification or suppression.
  • Request the limitation of their treatment.
  • Oppose to the treatment.
  • Request the portability of the data.
  • Data subjects may access their personal data and request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims.

In certain circumstances and on grounds relating to their particular situation, data subjects may object to the processing of their data. https://softwarecrm.com/ will cease to process the data, except for compelling legitimate reasons, or the exercise or defence of possible claims. As a data subject, you have the right to receive the personal data concerning you that you have provided in a structured, commonly used and machine-readable format, and to transmit them to another data controller when:

  • The processing is based on consent.
  • The data have been provided by the data subject.
  • The processing is carried out by automated means.
  • In exercising your right to data portability, you are entitled to have personal data transferred directly from controller to controller where technically possible.

Data subjects shall also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them infringes the Regulation.

For what purpose are your personal data processed?
When a user connects with this web for example to make a purchase, to send a mail to the holder or to subscribe to the newsletter of offers and promotions, he is facilitating information of personal character of which https://softwarecrm.com/ is responsible. This information may include data of a personal nature such as your IP address, name, physical address, e-mail address, telephone number, and other information.

By providing this information, the user gives their consent for their information to be collected, used, managed and stored by https://softwarecrm.com/, only as described in the Legal Notice and the present Privacy Policy.

In https://softwarecrm.com/ there are different systems for capturing personal information and we treat the information provided by interested persons with the following purpose for each capture system (forms). We inform you that the data you provide will be located on the servers of “Sistemas Online” (provider of https://softwarecrm.com/) within the European Union:

Sponsored Ads, Affiliate Links and Advertising

This website offers users sponsored content, advertisements and/or affiliate links. Among the links provided, there is the possibility of informing and referencing products and/or services and/or infoproducts. In the latter cases, this request will be forwarded to third parties, such as

Privacy Policy of advertising provided on Adsense: Google Adsense.
Privacy Policy for advertising provided on Amazon: Amazon
As part of our portal, we also market advertising space for third party advertising and advertising networks. In this context we use Google AdSense and Ad Exchange. Google AdSense and Ad Exchange are services of Google LLC (www.google.com). In connection with the use of Google AdSense and Ad Exchange services, we also use the Google DoubleClick cookie. In this way, the service may collect certain information about user behavior in order to determine users’ interests through their visits to our portal and other websites and to display appropriate advertising. The user is assigned a pseudonym UserID.

Google LLC is headquartered in the U.S. and is certified under the EU-US Privacy Shield. As a result of this agreement between the U.S. and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. You can also use the link below to disable the DoubleClick cookie.

The information that appears in these affiliate links or the ads inserted, are provided by the advertisers themselves, so https://softwarecrm.com/ is not responsible for any inaccuracies or errors that could contain the ads, nor does it guarantee in any way the experience, integrity or responsibility of the advertisers or the quality of their products.

The announcements will remain published in the portal until they are eliminated or suspended on the part of the advertiser or of https://softwarecrm.com/, which logically will not be responsible for which, once given of discharge in his data bases, the announcements continue being indexed in search engines other people’s to this portal.

Use of remarketing

The remarketing function allows you to reach people who have visited https://softwarecrm.com/ before and associate a certain audience with a specific message. Remarketing is a method of getting users who have visited this site to do so again.

As a user of https://softwarecrm.com/ you are informed that we are collecting information for this remarketing function in https://softwarecrm.com/.

The information collected through this function is collected by Facebook and Google cookies. You can learn the data collected by these cookies in the following privacy policies of each service:

Facebook
Google
If you don’t want your information to be collected by these cookies, you can disable the use of Google’s cookies through Google’s Ad Settings. You can also opt out of the use of cookies from a third party vendor through the Network Advertising Initiative’s opt-out page.

This type of service allows you to interact with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the user’s privacy settings on each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, even though users do not use the service, it will collect web traffic data relating to the pages on which they are installed.

Facebook ads (FB ads)
In https://softwarecrm.com/ we use Facebook ads, the advertising platform of Facebook, which allows us to create campaigns and ads. By generating an ad, you can segment the audience by:

Location.
Demographic data (age, sex, etc.)
Interests (activities, hobbies, etc.)
What they buy online and through other channels.
Etc.
The data obtained through Facebook ads are subject to this privacy policy from the moment the user leaves his data in the form of this website to join the newsletter. In no case will the information from Facebook be used for a different purpose.

Legitimacy for the processing of your data
The legal basis for the processing of your data is: consent.

To contact or make comments on this website, consent to this privacy policy is required.

The prospective or commercial offer of products and services is based on the consent that is requested, without in any case the withdrawal of this consent conditions the execution of the subscription contract.

Category of data collected

The categories of data that are processed are identifying data.

Under no circumstances are specially protected data categories processed.

How long will I keep your data?

The personal data provided will be kept until you request their deletion.

To which recipients will your data be communicated?

Many tools we use to manage your data are contracted out to third parties. In order to provide services that are strictly necessary for the development of the activity, https://softwarecrm.com/ shares data with the following providers under their corresponding privacy conditions

Google Analytics: a web analysis service provided by Google, Inc. a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on your computer, to help https://softwarecrm.com/ to analyse the use that users make of the web site. The information generated by the cookie about your use of https://softwarecrm.com/ (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Hosting: “Sistemas Online”. More information in: Online Systems. “Sistemas Online” treats the data with the purpose of carrying out their hosting services https://softwarecrm.com/.

Web platform: Automattic Inc. with address in USA. More information at: https://es.wordpress.com (Automattic Inc.). Automattic Inc. processes the data for the purpose of carrying out its https://softwarecrm.com/ web platform services.

Web browsing

While browsing https://softwarecrm.com/ may collect non-identifiable data, which may include, IP addresses, geographic location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third party services. This website uses the following third-party analysis services:

Privacy policy of crawling sources used in this site: Google (Analytics)
Facebook Pixel Font Privacy Policy: Facebook
We use this information to analyze trends, administer the site, track users’ movements around the site, reactivate abandoned carts, and gather demographic information about the user base as a whole.

Secrecy and security of data provided

https://softwarecrm.com/ is committed to the use and treatment of the data included in the personal data of the users, respecting their confidentiality and using them in accordance with the purpose of the same, as well as complying with its obligation to save them and adapt all the measures to avoid the alteration, loss, treatment or unauthorised access, in accordance with that established in the current regulations on data protection.

This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and safe way, that is, the transmission of the data between a server and web user, and in feedback, it is totally encrypted.

https://softwarecrm.com/ cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

With regard to the confidentiality of processing, https://softwarecrm.com/ will ensure that any person who is authorised by https://softwarecrm.com/ to process the customer data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (whether a contractual or legal duty).

When a security incident occurs, upon realisation by https://softwarecrm.com/, you must notify the Customer without undue delay and provide timely information related to the Security Incident as it becomes known or when reasonably requested by the Customer.

Accuracy and truthfulness of data

As a user, you are solely responsible for the truthfulness and correctness of the data you send to https://softwarecrm.com/, any responsibility in this regard. The users guarantee and respond, in any case, of the accuracy, validity and authenticity of the personal data facilitated, and they commit themselves to maintain them properly updated. The user accepts to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions on protection of data of a personal nature, accepting and consenting to the treatment of the same by https://softwarecrm.com/ in the form and for the purposes indicated in this privacy policy.

Revocability

The consent given, both for the treatment and for the transfer of the data of the interested parties, can be revoked at any time by communicating it to https://softwarecrm.com/ in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

Changes in the privacy policy
https://softwarecrm.com/ reserves the right to modify the present policy in order to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, https://softwarecrm.com/ will announce on this page the changes introduced with reasonable advance of their implementation.

Commercial mail
In accordance with the LSSICE, https://softwarecrm.com/ does not carry out SPAM practices, and therefore does not send commercial e-mails by electronic means that have not been previously requested or authorised by the user. Consequently, in each of the forms on the web, the user has the possibility of giving their express consent to receive the bulletin, regardless of the commercial information requested on time.

In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, https://softwarecrm.com/ undertakes not to send communications of a commercial nature without duly identifying them.

Contact form: The following personal data are requested: Name, Email, to respond to the requirements of https://softwarecrm.com/ users. For example, we may use this data to respond to your request and to answer any doubts, complaints, comments or concerns you may have regarding the information included on the web, the services provided through the web, the processing of your personal data, questions regarding the legal texts included on the web, as well as any other queries you may have which are not subject to the conditions of contract.
Comment form: The following personal data are requested: Name, Email, to respond to the requirements of https://softwarecrm.com/ users. For example, we can use this data to respond to your request and to answer any doubts, complaints, comments or concerns that you may have regarding the information included on the web, the services provided through the web, the processing of your personal data, questions regarding the legal texts included on the web, as well as any other queries that you may have that are not subject to the contracting conditions.
There are other purposes for which your personal data are processed:

  • To guarantee compliance with the conditions of use and the applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data is also collected through some cookies that are downloaded to the user’s computer when browsing this website which is detailed in the cookie policy.
  • To manage the social networks. https://softwarecrm.com/ may have a presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of https://softwarecrm.com/, will be governed by this section. As well as by those conditions of use, privacy policies and access regulations that belong to the social network in each case and previously accepted by the user of https://softwarecrm.com/. It will treat its data with the purpose of administering correctly its presence in the social network, informing of activities, products or services of https://softwarecrm.com/. As well as for any other purpose that the regulations of social networks allow.
  • In no case will we use the profiles of followers in social networks to send advertising on an individual basis.
  • In accordance with the provisions of the general regulation of European data protection (RGPD) 2016/679, https://softwarecrm.com/, will be responsible for the processing of data for web users and subscribers.

https://softwarecrm.com/ does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent.